NaturalTwigs, Red Berries and Pinecones Garland

General Sipping Policy 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s) if any. 

Customs, Duties and Taxes
Decor8ion Limited is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages
Decor8ion Limited is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Domestic Shipping Policy (HK)

Shipment processing time
 All orders made before 12:00PM HKT during our business hours are processed within 5-8 business days. Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates 

Enjoy FREE Shipping with order amount HKD3,000 or above

For local Hong Kong shipping - we will be shipping your items through local HK Postage mailing services, or SF express. You also have the option to opt into using SF Express or GogoVan, you will pay upon delivery arrival in cash to the deliverer. If heavy items like PCV trees are included, we may contact you separately via email or phone to check if you're open to GogoVan / Lalamove delivery. 

Delivery delays can occasionally occur.

Delivery Time 

Items will arrive around 5-10 working days. 

International Shipping Rate (Estimated)

Shipment processing time
 All orders made before 12:00PM HKT during our business hours are processed within 5-8 business days. Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Delivery Time 

Items will arrive around 9-15 weeks. Except for White Russia, delivery time will be 15-23 weeks.